Here are some highlights from the last year:
I worked on a multidisciplinary team as lead UX designer for a project that simplified the user onboarding process for a piece of the Microsoft Store portfolio, it resulted in a 50% drop in support calls year over year.
I recently completed a six month project that reduced the time our users spent on a task in from 90 minutes to 15 minutes.
If you'd like a more in depth look into how I approach projects Filter Digital interviewed me about a particularly challenging design project I worked on for an enterprise customer.
Curious about what else I've done?
Critique Process Improvement
Management & Design process improvement
One of the areas of design I am most passionate about is helping my coworkers be the best version of themselves. As designers, critique is a powerful tool to help with this. It was also one that our team struggled with for a while. After implementing process improvements, critique became something that our senior manager used to show his manager and skip level manager the strengths of our team.
ArrowS3 is a subsidiary of Arrow Electronics, Inc. they focus on unified communications, voice and data technology. I worked with a project manager and offshore development team to help unify their intranet and employee online resources. When we finished the project we had taken their internal portals from twelve or so down to two. Employees were empowered to find the resources they needed to do their job.